Booking and Cancellation Policy

How to book

Appointments are booked through our booking partner, Aesthetic Nurse Software — use the "Book a Consultation" button anywhere on this site.

Consultations

Every treatment requires a consultation before it goes ahead, so we can assess your suitability, discuss your goals, and confirm your treatment plan and price. This is booked the same way as any other appointment, through Aesthetic Nurse Software.

Cancelling or rescheduling

We ask for at least 48 hours' notice to cancel or reschedule your appointment. Appointments cannot be rescheduled within 48 hours of the appointment time.

Late cancellations and missed appointments

If you cancel with less than 48 hours' notice, or don't attend your appointment, your deposit is forfeited in full. A new deposit is required to book again.

Deposits

A deposit is required to secure every booking. The amount depends on the treatment booked, and is confirmed at the time of booking. Your deposit is non-refundable, but it's redeemable against the cost of your treatment on the day, if you go ahead with it.

Running late

Please arrive on time. If you arrive more than 15 minutes late, we may not be able to complete your treatment in the time remaining. Your deposit will still be kept, and your appointment will need to be rebooked — a new deposit will apply.

Refunds

We don't offer refunds on completed treatments. If you experience a genuine medical complication as a result of your treatment, we'll work with you to put this right, which may include a dissolve or corrective treatment at no extra charge. If you simply change your mind about a result that is otherwise medically and aesthetically sound — nothing has gone wrong, you'd just prefer something different — that's treated as an elective correction or dissolve, and is chargeable at our standard rates. We use clinical judgement to assess which applies on a case-by-case basis.

Contact us

Email us at Rafique.aesthetics@gmail.com.